FAQs

Got questions about our products?

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What's Morfeo all about?

Want to know how to buy the perfect mattress without feeling like you're studying for a science exam? 


Our team of sleep experts has made buying a mattress simple. At Morfeo, we’ve curated a selection of high-quality materials so you can choose the mattress that best suits your needs—without having to be an expert. Forget about misleading discounts and the confusion often found in the mattress industry. With us, sleeping well has never been easier!
Our team of sleep experts has carefully designed each product so you can sleep soundly. 


There's a science to sleep, and we've figured it out for you. Our leading innovation experts carefully design each product so the only thing you have to worry about is getting a peaceful night's sleep.

How will my mattress arrive?

The mattress arrives rolled up in a box. Just let it sit for 24 hours so it can take on its natural shape, and then you can enjoy those naps in bed again.
We deliver your mattress right to your doorstep using a shipping carrier such as MRW or DHL.

What are our mattresses made of?

Morfeo has a memory foam layer – for those who aren't sure what that is, this layer helps relieve pressure from your body on the mattress and even improves your blood circulation while you sleep.

The core is made of pocketed micro-springs, which gives you the best adaptability and motion isolation that no other material can offer. In fact, experts recommend these types of mattresses, especially if you sleep with a partner, because they provide superior motion isolation compared to other mattresses. Innovation is in our DNA, which is why we've included Sanitized fabric that protects against dust mites, bacteria, and reduces viral load that might come into contact with the mattress – it's ISO T99-19 certified. Finally, our outer materials protect against dust mites and bacteria, getting rid of any odors that daily use might cause. The mattress base features 3D Mesh for better breathability.

Now you get why sleep is an exact science for us – every material is carefully chosen and designed to give you the best rest.

Can I wash the mattress cover?

Absolutely! It has a zipper so you can easily remove the Morfeo and Lite mattress covers for washing. The Altus mattress is the only one without a zipper because of its natural fabrics, so that cover can't be washed.

I bought a pack. How will the products get to me?

Products in a pack are shipped separately. Bases and bed frames are transported by a specialized agency that will coordinate the delivery day and time with you. We'll send your mattresses and other products a few days before you receive your base or bed frame so you can enjoy everything all at once.

When will I receive my products?

Our mattresses are shipped within 2 to 4 business days after purchase. Delivery to the Balearic Islands takes 6 to 8 days.
If your order includes a divan or an upholstered bed base, delivery will take 3 to 4 weeks; our specialized agency will contact you to arrange a delivery date.

What's the mattress return process?

In the rare event that you're not happy with your mattress and can't get used to it within a minimum of 30 nights and a maximum of 100 nights, just give us a call or send an email to info@morfeo.com. We'll come pick it up at no cost to you. We'll process your refund within 10-15 business days after pickup.

What's the return period for other Morfeo products?

- Bases, Bed Frames, and Furniture – 14 Calendar Days Return Period

Furniture items (beds, box springs, headboards, and other furniture) may be returned within 14 calendar days of receiving the order. To be eligible for a return, the product must be in its original condition, show no signs of use, and be in its original, undamaged packaging. For logistical reasons, the customer is responsible for the cost of pickup. The amount will depend on the location and dimensions of the product.

- Accessories and Bedding – 30 Calendar Days Return Period

Accessories, such as pillows, protectors, and bedding, may be returned within 30 calendar days of receiving your order. To be eligible for a return, these items must be unused and in their original, unopened packaging. For hygiene reasons, we cannot accept returns of items that have been used or washed.

So, you've got it at home – what's next?

It's way easier than you think! Just take the mattress out of its box, remove the protective plastic, and lay it flat – ideally right on the bed where you'll be using it. After at least 24 hours (though we really recommend 72 for best results), you'll be all set to enjoy your first night on your new mattress.

How do I take care of my mattress?

The materials used in the Morfeo mattress are of the highest quality and recover easily. We simply offer a maintenance tip to help keep your mattress in top condition for longer.
Lift it by the handles and rotate it (flip it so the head end is at the foot end and vice versa) every time the season changes. (Do not flip the mattress over, as it is designed to be used on one side only.) Otherwise, all you have to do is enjoy it, as it will remain in perfect condition for a very long time.

Can I change my order?

Absolutely! Just let us know ASAP before it leaves the factory – quick! Give us a call at 900 897 123 or drop us an email at info@morfeo.com, and we'll get your change sorted before your Morfeo heads your way.

Where do we ship our mattresses?

We ship our mattresses throughout mainland Spain, including the Balearic and Canary Islands. We also ship to many countries in the European Union; please contact us if you need more information about shipping.

Where are our mattresses made?

All our products are made right here in Spain, using high-quality materials sourced from other Eurozone countries.

What's the total height and size of the mattress?

The mattress is approximately 26 cm thick. Please note that the overall dimensions may vary by 1% to 2% due to material tolerances and the different machines used in the manufacturing process. The thickness is measured from the mattress core (the gray part) plus the white top layer.

How does financing my purchase work?

We make it easy for you to enjoy the best night’s sleep. When you shop at Morfeo, the first few months are interest-free, and you can finance your purchase for up to 36 months.
When you select your payment method, click on Pepper, where you can simulate your monthly payments for the term you choose—the first 24 months are interest-free. Once you’ve selected the term, you’ll need a credit or debit card and your ID to verify that you’re the purchaser.

What's the cost to return a mattress from the Balearic or Canary Islands?

If, for some reason, you decide to return your mattress from the Balearic or Canary Islands, we'll refund the full price of the mattress, minus the shipping surcharge.

Do you take away old furniture like mattresses, bases, or divans?

Hey, what a great question! We know there comes a time when your mattress has seen better days, but don’t worry—we’re here to help.
If you’re ready to say goodbye to your old bed, sign up for our pickup service and let us do the heavy lifting. It’s that easy! Plus, you can rest assured that we’ll recycle it responsibly to help protect our planet.
So don’t think twice—say goodbye to that old mattress once and for all. First, we’ll deliver your new products, and in a few days, a specialized agency will pick up the old ones.
With Morfeo, you’ll always have a sleep buddy that makes you feel like you’re on cloud nine!

So, how does the old mattress removal process work?

To make sure you're never without a mattress, your brand-new Morfeo will arrive first. Then, our agency will give you a call to schedule the best time to pick up your old mattress. Just a heads-up, you'll need to wait 72 hours before using your new Morfeo, so plan the old mattress pickup for after that period, and get ready to sleep like royalty on your new Morfeo!

What's the actual color of the product?

You can trust the product images we display on our website. However, it is important to understand that some of our products are one-of-a-kind, with unique shades and grain patterns.
It is also important to understand the color differences that may exist between a product photo with a white background and a product photo in a real-life setting.